STORE POLICY

Customer Care

Customer Care Policy

At DRIPT Medspa, we are committed to providing our clients with exceptional care and an outstanding experience. Our team of dedicated professionals, led by our founders Lindy Slates and Maggie McGough, is focused on ensuring that every visit is personalized, safe, and fulfilling. To maintain the highest standards of service, we have outlined our customer care policy to guide our practices and ensure that your needs are always prioritized.

Personalized Care
We understand that each individual has unique needs and goals. Our team takes the time to listen, understand, and tailor treatments specifically for you, ensuring that your experience is as effective and satisfying as possible.
Professional Expertise
Our team is composed of highly trained professionals with years of experience in healthcare and aesthetics. We continually invest in ongoing education and training to stay up-to-date with the latest industry advancements, ensuring that every service is performed with precision, safety, and care.
Commitment to Safety and Comfort
Your safety and comfort are our top priorities. We follow strict protocols for cleanliness and hygiene, using only the highest quality products and equipment. Our staff is dedicated to making you feel relaxed and confident throughout your experience at DRIPT Medspa.
Clear Communication
We believe in clear and open communication. From the moment you schedule your appointment to the completion of your treatment, we will provide you with detailed information, including what to expect, preparation guidelines, and aftercare instructions.
Respect and Confidentiality
We value your privacy and are committed to protecting your personal information. All interactions and treatments are handled with the utmost respect and confidentiality, ensuring that your experience remains comfortable and secure.
Feedback and Continuous Improvement
Your feedback is important to us. We encourage you to share your thoughts and suggestions so that we can continually improve our services and ensure we are meeting your expectations. Our goal is to create an environment where you feel heard, valued, and empowered.
Appointment Cancellations and Rescheduling
We understand that life can be unpredictable. If you need to cancel or reschedule your appointment, we kindly ask that you notify us at least 24 hours in advance to allow us to accommodate other clients. Late cancellations or no-shows may result in a fee, as we want to respect the time of both our clients and staff.

At DRIPT Medspa, we are dedicated to fostering an inviting and professional environment where your wellness and beauty are our primary focus. We look forward to being part of your self-care journey and empowering your glow.

Privacy & Safety

At DRIPT Medspa, your privacy and security are of the utmost importance to us. We are committed to protecting your personal information and ensuring a safe, confidential experience when using our services. This Privacy & Safety Policy outlines how we collect, store, use, and protect your personal data.

Information We Collect

When you interact with our website or visit us in person, we may collect the following types of information:

Personal Information: This includes your name, email address, phone number, and any other details you provide when scheduling appointments, making purchases, or filling out forms.
Payment Information: When you make a purchase, we collect payment details, such as credit card information, to process transactions securely. We use third-party payment processors for this purpose (such as Stripe or PayPal), who adhere to the highest standards of data security.
Usage Data: This includes information about your activity on our website, such as pages visited, time spent on the site, and any interactions with our online services. This data helps us improve your experience and personalize our offerings.

How We Use Your Information

We use your personal information to:

Provide you with the services you request, such as scheduling appointments or processing purchases.
Communicate with you regarding your appointments, orders, or inquiries.
Improve our website and services, based on your preferences and feedback.
Send you relevant updates, promotional offers, or newsletters (you can opt out at any time).
Process payments securely through third-party payment processors.

We will never share, sell, or rent your personal information to third parties for marketing purposes without your explicit consent.

Payment Verification & Third-Party Processors

To ensure your payments are processed securely, we utilize trusted third-party payment processors, such as Stripe or PayPal. These platforms are fully compliant with the latest security protocols, including encryption and secure payment gateways, to protect your financial information. We do not store your credit card information on our servers.

Data Security & Protection

We employ a variety of security measures to protect your personal information. This includes encryption, firewalls, and secure data storage practices to prevent unauthorized access or data breaches. Additionally, we continually monitor our systems to ensure the highest level of protection.

While we take every reasonable precaution to safeguard your information, no online system can be completely secure. We recommend that you also take precautions, such as using strong passwords and logging out of your account when using shared devices.

When We Contact You

You may hear from us in the following instances:

Post-Purchase Confirmation: After a successful transaction, we will send you an order confirmation email with details about your purchase and any next steps.
Appointment Reminders: If you have scheduled a service, we may contact you with reminders or confirmations prior to your appointment.
Customer Support: If you contact us with questions or concerns, we will respond promptly to assist you.
Marketing Communications: With your consent, we may send you updates, promotional offers, or newsletters. You can opt out at any time by clicking the unsubscribe link in any email we send or by contacting us directly.

Your Rights & Choices

You have the right to access, correct, or delete your personal information at any time. If you would like to update your information or request that we delete it, please contact us at [email address/contact number]. You also have the right to opt out of receiving marketing communications from us at any time.

Changes to This Policy

We may update this Privacy & Safety Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review this policy periodically.

If you have any questions or concerns regarding our privacy practices or this policy, please don’t hesitate to contact us at [email address/contact number].

Thank you for trusting DRIPT Medspa with your personal information. We are committed to providing you with a secure, enjoyable experience and protecting your privacy every step of the way.

Payment Methods

Credit / Debit Cards
Cash
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